The Mapua Libraries assesses its services through regular surveys as well as user needs studies and usability studies to ensure that our physical and virtual services meet the needs of the Mapua community. This report describes our processes and presents some of the results.
At any time, please do feel free to Ask Us anything. [Mapua only]
The MIT Libraries are currently compiling the results of the 2015 survey. Results will be available by late 4Q. The Office of the Chief Knowledge Officer and the Department of IT modified the library home page and has revamped the collections site, based on user feedback and usability testing. See the results!
Mapua Libraries Assessment and User Experience and Web Services team is currently conducting various projects in the following categories in order to improve library services and user experience of Mapua Libraries.
Every quarter/annually, the Mapua Libraries undertakes major surveys of faculty, undergraduates, graduate students and research staff with the goal of gathering information about the Libraries' services in order to improve them. The Libraries' most recent survey was administered in 3Q January 2015. Results will be compiled. The 2015 survey results are below; previous surveys are attached for this report. Survey instruments available on these reports are offered under Google Survey Forms. For more information, contact JVejerano, RSS Librarian, Mapua Libraries: jbvejerano@mapua.edu.ph or GCabanilla, CKO, Mapua/MCL/MHSS Libraries: gacocabanilla@mapua.edu.ph
The most recent Mapua Libraries Survey was conducted in January 2015. Over 195 Mapua members responded, a good service overall response rate of 43%. (Response rates by community: 47% of the undergraduates, 46% of the grad students, 32% of faculty and 36% of other research and academic staff.) Findings indicate that:
As the analysis of the data continues we will work to improve library resources and services informed by this feedback. Librarians will also blog stories/conduct research that will describe specific results such as:
Below are the survey instrument and a variety of tables and graphs with summary results.
The Chief Knowledge Officer, Section Librarians (and OCG) coordinates and oversees library-wide assessment efforts such as the quarterly user/satisfaction survey, manages collection and input of data for accreditation and other centralized reports, and develops and supports assessment efforts in the research and instruction services area of the libraries.
The User Experience & Web Services Project is responsible for gathering qualitative and quantitative data to inform the current effectiveness of web services and possible improvements using best practices. It also provides consulting services and collaborates with other departments and teams within the Mapua Libraries, primarily in designing appropriate methodologies for user research related to service and interface improvements. Some staff members are part of the IEC group in the Mapua Libraries.
In a January 2015 survey we asked the question: “What improvements to library services would best enhance your research or scholarship?” Of the answers mentioned, most in the Mapua community wanted…
…and we’ve made improvements based on your feedback: